Payment & Delivery Information
WAYS OF PAYMENT
The following payment methods are available:
- Payment in store.
- Bank Deposit
- Reimbursement, upon delivery of the products
- Payment by Debit/Credit or Prepaid card Visa, Mastercard, Maestro, American Express, Diners through Alpha Bank
Please check product availability with us BEFORE paying via bank deposit or using a debit/credit card.
AVAILABILITY & DELIVERY
The products included on our website are usually available within 2-5 days. In any case, we will contact you by e-mail or by phone to confirm and determine the exact delivery time. If the delivery time is outside the customer's acceptable limits the order can always be cancelled. Because in recent years there is a tendency for trird party suppliers not to keep very large stocks in their warehouses early consultation between us is necessary in order to process your order smoothly and avoid any inconvenience.
Delivery can be made in the following ways:
- Pick up from our physical store at 38 2as May Street, Nea Smyrni 171 21 during our opening hours. Please check availability before coming!
- Via Courier. Small parcels are usually sent via courier service in case the customer is in the countryside or the delivery is urgent. Shipping costs during this period are free.
FORCE MAJEURE
Sometimes it is possible that we cannot be consistent in our deliveries due to dangerous weather phenomena, strikes, etc. In these cases we contact you by phone for further consultation on the delivery time.
PRODUCT RETURNS
Returns and exchanges of products, without cause of damage or impact, can be made within fourteen (14) working days of receipt. The condition is that the product or its packaging has not been damaged. Please be absolutely sure about your upcoming purchase because unpacked products are not returned without a serious reason (eg damage or impact). Shipping costs in case of unnecessary returns are not covered by Titos Vasil. Poulis and charge the customer.